Computer repairs
Slow computers, virus concerns, startup problems, unstable systems, screen issues and hardware faults.
English-speaking computer support in Apt
Computer help in plain English, right here in the Luberon.
Aeris Informatique is a local computer workshop in the centre of Apt. We help residents, second-home owners, visitors and professionals with computer repairs, diagnostics, hardware advice, networks, Wi‑Fi and backups.
English spoken
Rémi is bilingual. Olivier can also help in English.
Many people living in or visiting the Pays d’Apt and the Luberon feel more comfortable explaining a computer problem in English. That is perfectly fine. We can help you understand what is wrong, what can be done, and what makes sense before any repair or purchase.
What we do
Practical computer services for everyday problems.
Hardware advice
Desktop computers, laptops, screens, peripherals, business servers, installation and data transfer.
Business support
Maintenance, yearly assistance contracts, on-site support, Microsoft 365, workstations and professional follow-up.
Networks, Wi‑Fi & backups
Wi‑Fi, wired networks, routers, printers, NAS, shared storage, backup solutions and visitor Wi‑Fi.
How we work
Clear explanations before technical decisions.
We do not start by selling. We start by listening, checking and explaining. Our goal is to find the right solution: repair, improve, replace, secure or simply clarify.
We listen
You explain the issue in your own words. You do not need to speak “computer”.
We check
We look at the computer, network, device or data problem and identify what is realistic.
We explain
You know what can be done, what cannot, and what it means before deciding.
We act with your agreement
Any repair, installation or purchase is carried out only once the solution is clear.
Free diagnostic
We look first. You decide afterwards.
The diagnostic is free at the workshop. If a repair, replacement or installation is useful, we explain it first. No forced sale, no unnecessary technical vocabulary.
Repair before replacing
When a repair makes sense, we say so. When it does not, we say that too.
Who we help
Residents, visitors and local professionals.
We work with private customers, professionals, associations, schools and local organisations in Apt, the Pays d’Apt and nearby villages in the Luberon.
Private customers
Home computers, laptops, photos, emails, printers, data transfer and everyday support.
Second-home owners and visitors
Urgent computer issues, Wi‑Fi problems, device setup and practical help while staying in the area.
Professionals
Reliable equipment, maintenance, networks, backups, servers, VM, Microsoft 365 and on-site support.
Schools and associations
Workstations, renewals, installations, maintenance and long-term local support.
Useful information
Before visiting the workshop.
Here are a few simple answers for English-speaking customers.
Do you speak English?
Yes. Rémi is bilingual and Olivier can also help in English for everyday computer support.
Is the diagnostic free?
Yes. The diagnostic is free at the workshop. Any repair is carried out only after your agreement.
Do you repair Macs and PCs?
Yes, depending on the model, the issue and the availability of parts. The diagnostic helps us check what is possible.
Can you help with Wi‑Fi, networks and backups?
Yes. We can help with Wi‑Fi, wired networks, printers, NAS, storage and backup solutions.
How can I pay?
We accept bank cards, Apple Pay, Google Pay, PayPal, cheques, bank transfers and cash.
Need help?
Bring us the problem. We will look at it with you.
You can call us, book an appointment online, or visit the workshop in Apt. We will explain the situation clearly in French or English.